How can we help?

Open Top Up, enter your Roblox username and choose a Robux amount. Add your contact details (email, plus a WhatsApp number if you want us to reach you there), pick a payment method and pay. Once the payment is confirmed, your order joins the delivery queue.

No. We only need your Roblox username. Never share your password, verification codes or account cookies with anyone, including people who claim to be our admins.

Check it before you pay: when you enter a username, we match it with a Roblox account and show that account. If you already paid with the wrong username, contact support right away with your order number. Do not make a new payment for the same order.

Bank virtual accounts (for example BCA and ATM Bersama) and QRIS, which you can pay from any mobile banking or e-wallet app that supports QRIS. The total you pay is always shown before you pay.

Every virtual account and QRIS bill has a deadline shown on the payment page. After the deadline the bill can no longer be paid. Just place a new order.

The status usually updates automatically once the payment provider confirms your payment. Check Track Order again a little later. If it still has not changed, contact support with your order number and proof of payment.

Our team delivers Robux manually after your payment is confirmed. Orders are handled in sequence during the support hours listed on the Help page. You can follow the status at any time on Track Order.

Open Track Order and enter the order number you received after checkout. It shows the payment and delivery status of your order.

Check your order status first. If it is still processing, your order is in the queue. If it says completed, check the Robux transaction history in your Roblox account. If the Robux are still missing, contact support with your order number.

Our support contacts (WhatsApp, email and social media) and support hours are on the Help page. Include your order number so we can look it up right away.

No. We are an independent seller and are not affiliated with Roblox Corporation. Roblox and Robux are trademarks of Roblox Corporation.